Madlen is one of the most capable and agile people I have had the privilege to work with...she has a broad scope of practice across multiple service areas, is skilled in asking the right questions...and can consolidate complex ideas and practices into simple to understand language.

Madlen’s work is of extremely high quality. I feel very privileged for her to have been involved in supporting the development of UCWB’s mental health services. Madlen was able to work with our team and customers to unpack our service approaches and practice opportunities. The final product of Madlen’s work has placed our services in a great position for moving forward. I would highly recommend Madlen to any service organisation.

A new team member joined this week and when I shared all the [strategy and workflow] documents with them, their words were: “Wow, Ruth this is amazing – we never had anything like this at [name of previous org with 30+ staff and couple of $mil budget] and neither did any of the larger organisations we worked with]” So hats off to you, Madlen for guiding us through it all!

Madlen is a talented, thoughtful and highly innovative individual. She brings diverse stakeholders together to tackle difficult challenges, creating effective, outcome-driven coalitions. Her project management, tender strategy and problem solving capabilities are exceptional and she hits tight deadlines with the highest quality output. Madlen brings a warm, engaging and empathetic approach to all she does, motivating others to achieve targets and making her a pleasure to work with.

The customer journey you developed for us provides PSA a clear direction of how we want services to be delivered and what customers can expect. It also provides us with a roadmap of action to be taken to achieve the desired roadmap. The customer journey has been well received by staff.