Hello! I'm Madlen

I’m a Management Consultant, who collaborates with not-for-profit, and for-purpose businesses

I'll help you grow your impact and fund your mission through bespoke strategies and solutions

I help impact-driven organisations, like yours, elevate their strategies, align their operations to their mission, and launch their next stage of growth

Bringing my broad scope of practice, and knack for asking the right questions, I work with you to get a solid understanding of your mission, and the problems that you need to solve. Taking a strengths-based approach, I work alongside your team to design strategies and processes which will elevate your day-to-day operations, enhance your fundraising capacity, and help you reach your social impact goals.

I've worked with values-driven leaders and teams to increase their impact, and revenue, for over 5 years

I work with you to ensure you can compellingly communicate your purpose and impact, and raise the funds you need to drive change in the world (and a whole lot in between)

7 things you didn't
know about me

01

My time as a chef took me on work adventures to Michelin Star restaurants abroad

02

I’ve been deeply curious about supporting psychological safety in teams since before I’d even heard the term

03

Life-long learning and new projects keep me energised (I do also appreciate a good nap)

04

I’m a mother to a very clever and cute little person

05

My sport of choice is powerlifting (handy when I need to carry the aforementioned little person)

06

I’m passionate about mentoring young women, supporting them to recognise their worth and power outside of dominant social narratives.

07

I love looking at well-designed and beautiful things, and my hope is that this reflected in my services

How I help you achieve your mission

My strength is consolidating complex ideas and practices into simple to understand language, and actionable steps. My favourite part of a project is seeing the optimism, confidence (and often relief) that my clients feel when they implement our work, and see the improvements that we set out to achieve. Ready to start?

STEP 1: Connect

Click the button below to book a call, or head to the contact page and fill out the form. I’ll be in touch shortly to arrange a call to discuss the details and how I can help.

STEP 2: Scope

We’ll have a scoping call to discuss your business, the problem you’re seeking to solve, and how I can help. I’ll provide you with a detailed proposal within 2 business days, inviting feedback and questions.

STEP 3: grow

We’ve agreed on the scope of work, and booked our project kick-off meeting. From here, I’ll work closely with you and your team to meet our project objectives, build your capacity, and grow your impact.

Hi, I'm Madlen Toumbourou

I’m a dynamic leader, strategist, storyteller, and systems-thinking enthusiast

While I’m all about big-picture thinking, I don’t compromise on process or the needs of your team. Time and again, I’ve been described as a strategist who can execute operationally. I’m also often described as “a gun” (but you can read more about that below). You know your business best – and I’m here to help build your capacity to attract funding, design and deliver projects, and enact change.

With a background in Psychology, Senior Management roles in Business Development, and Operations Management, my breadth of experience includes supporting individuals on their mental health recovery journey, to building a thriving team culture, to driving Diversity, Equity & Inclusion initiatives, to management of national tenders up to $50M value. And before this, I was an award-winning chef.

I’m an optimistic partner, bringing diverse stakeholders together to tackle complex challenges, and use structure to enliven solution focussed thinking.

Madlen is one of the most capable and agile people I have had the privilege to work with...she has a broad scope of practice across multiple service areas, is skilled in asking the right questions...and can consolidate complex ideas and practices into simple to understand language.

Denise Cumming, Executive Director Queensland, South Australia, Western Australia Operations, Mind Australia

Madlen’s work is of extremely high quality. I feel very privileged for her to have been involved in supporting the development of UCWB’s mental health services. Madlen was able to work with our team and customers to unpack our service approaches and practice opportunities. The final product of Madlen’s work has placed our services in a great position for moving forward. I would highly recommend Madlen to any service organisation.

Mark Perry, Senior Manager Care & WellbeingUnitingCare Wesley Bowden

A new team member joined this week and when I shared all the [strategy and workflow] documents with them, their words were: “Wow, Ruth this is amazing – we never had anything like this at [name of previous org with 30+ staff and couple of $mil budget] and neither did any of the larger organisations we worked with]” So hats off to you, Madlen for guiding us through it all!

Ruth Dearnley, CEO Birth for Humankind

Madlen is a talented, thoughtful and highly innovative individual. She brings diverse stakeholders together to tackle difficult challenges, creating effective, outcome-driven coalitions. Her project management, tender strategy and problem solving capabilities are exceptional and she hits tight deadlines with the highest quality output. Madlen brings a warm, engaging and empathetic approach to all she does, motivating others to achieve targets and making her a pleasure to work with.

Helen Sheppard, CEO and Non-Executive DirectorUnitingCare Wesley Bowden

The customer journey you developed for us provides PSA a clear direction of how we want services to be delivered and what customers can expect. It also provides us with a roadmap of action to be taken to achieve the desired roadmap. The customer journey has been well received by staff.